What is the returns policy?

You may return any UNOPENED delivered products you have purchased within 7 working days of delivery. You must notify us in writing via email or post within 7 working days of delivery.

If you are returning any UNOPENED product(s) for any reason, you must pay the costs of returning the products to us or our suppliers; a re-stocking fee of £25; any credit card charges due, at the rate of 2.8% of the total value of the order. On request, we will collect the products from you, but the cost of this will be charged to you and we will deduct this from the refund in addition to the re-stocking fee of £25 and credit card charge of 2.8% of the original order.

If a product arrives in a damaged condition, you must make a note on the carrier's delivery consignment note, where possible, and inform us within 7 working days of the delivery.

We will not accept returns if the products have been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.

While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. If products were delivered flat packed, they must be returned in the same way. Every effort must be taken to ensure that the return product (s) are packed well to avoid damage or loss of parts in transit.

Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the refund given.

Cancellation

You may cancel your order at any time prior to dispatch. All cancelled orders will be refunded less any credit card charges at a rate of 2.8% of the total value of the order.

Products that have been dispatched we are unable to cancel and will be subject to the returns policy stated above.