Shipping is Free on all orders to UK MAINLAND*
Please check each product page for exact shipping times of product.**
Order Deadline 11am Mon-Fri (all orders placed afterwards will be processed as next working day .i.e. orders placed Sat, Sun, Bank Holidays will be processed on the next working day)
*Deliveries to most parts of mainland UK are free of charge, however deliveries to certain remote areas may be subject to a surcharge such as certain parts of Scotland, Isles, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, BFPO, Orkney, Shetland and Scottish Isles or Highlands.
**Delivery is FREE to most UK mainland destination. Extra charges may apply on some products to certain destinations.
Northern Ireland Delivery (Post Code BT) (+£29.95)
Northern Scotland & Highlands/(Postcodes AB31-38, AB40-56, HS, IV, KW, KA27 & 28, PA20-78, PH4-50, ZE,) Delivery (+£29.95)
Channel Isles, The Orkneys, Isle Of Wight, Isle of Man (IM), Isle of Sky, Delivery (+£29.95)
If you feel you may be located in such an area please call to check prior to ordering or select the additonal charge under the additioanl options.
PLEASE NOTE YOUR CARD IS DEBITED AT CHECKOUT.
We will contact you if a surcharge is applicable and at that point you can choose to accept the charge or cancel the order and we will make a full refund to your card.
Those located in offshore or remote mainland areas are those most likely to require a Delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our customer service team first for specialised advice.
We are here to help and aim to deliver within the recommended delivery time for each product. However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or any notice.
How will my goods be delivered?
Delivery is typically 1 - 10 working days but we do aim to deliver a bit quicker. On the day of delivery, delivery will be between 7am and 7pm. Unfortunately, we are unable to specify a delivery time and the drivers do not carry phones. Delivery will typically be via TNT, Business Post or Night Freight. If you are going to be out, it is possible for the item to be left (for example down the side of a house) but at your own risk. To do this you must leave a signed note detailing your instructions. It is important that you sign the instructions as this will be taken by the courier as proof of delivery.
If you have a query regarding delivery, please contact our Customer Care Team on 020 3795 0222 who will be ready to advise you.
We are unable to specify a delivery time during the day of delivery. Our couriers deliver between the hours of 7am – 7pm
Delivery driver was extremely helpful. The pixie playhouse is beautiful BUT absolute nightmare to build.
Outstanding quality for the price. Everything MM perfect fit, flawless. ;-)
Excellent product. The experienced shed builder found the instructions somewhat lacking, particularly in relation to the roof. However it looks good and is waterproof. After sales service was both good and not so good. Sid was good. As was the presales representative Natalie.
I visited the premises to see the sheds and quality of the product before making a decision. The company were able to make a pent shed to the specific size I wanted. Adam was very helpful and knowledgeable about the sheds they sell. My bespoke shed was delivered and erected - thanks Jamie and helper - 9 days later. Great service and product. I can recommend them.